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SyCom Technologies Welcomes New Chief Technology Officer and Customer Success Manager

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SyCom Technologies is proud to welcome Jessica Pooley as the company’s Chief Technology Officer. As CTO, Pooley will be responsible for establishing and positioning the transformational solutions that drive positive business outcomes for SyCom’s customers, along with managing the Technical Solutions Group’s senior leadership team.

“We’re excited for Jessica to join the SyCom team,” said Tom Cricchi, CEO at SyCom. “My business partner Tom Carr and I have known Jessica since the ‘90s, and we are looking forward to her sharing her experience and insights with our team.”

Pooley brings more than 24 years of technology leadership experience. She joins SyCom after serving various leadership roles at the Federal Reserve Bank of Richmond, including Director of Network and Security Engineering, and most recently as the Assistant Vice President of IT Client Services.

SyCom is also expanding its focus on identifying and tracking customers’ enterprise development through technology by creating a new role: Customer Success Manager. Ryan Webb joins the company in this position, where he will administer the objective of building plans and roadmaps that promote results for our customers that extend their competitive advantage.

Webb has eight years of experience in the information technology industry with a focus on delivering exceptional customer experiences in the small to medium-sized business market.