Why SyCom for Managed Services?
SyCom has invested to develop a best in class Managed Services offering. From hiring and training top-notch technicians capable of providing support 24x7x365 to implementing best in class Remote Monitoring and Management (RMM) tools, SyCom’s ITIL based focus helped it to earn one of the most rigorous certifications – Cisco’s Master Service Provider.
As your business evolves, the need for a consistent and reliable IT environment becomes essential to everyday functions. SyCom’s Proactive Managed Support Services saves you time and money while increasing your company’s overall productivity. We utilize state of the art tools to monitor and manage vital systems, 24×7. We offer routine maintenance including patching and quarterly health checks, remediation for services that fail, remote administration including Moves, Adds, Changes, and Deletions, and Quarterly Business Reviews to ensure your systems are fully optimized and running properly. With SyCom proactively monitoring your systems, you can focus on the tasks at hand to keep your business running.
If you aren’t in the market for a fully managed service but are interested in having the security of SyCom watch over your infrastructures, then a Monitored package may be the right choice for you! SyCom will implement our state of the art monitoring tools and monitor your PC, Mobile Device, Server, Network, and Cisco based Unified Communications Infrastructures. Our highly skilled engineers in the Network Operations Center (NOC) will monitor alerts on supported devices and promptly notify you. You will also receive access into our monitoring portals providing you the convenience to check on your devices at any time. In addition, you will receive monthly reports giving you a detailed status of your supported infrastructure keeping you well-informed of the overall health of your environment.
Our Managed Services Solutions:
- Microsoft based PC Infrastructure Support
- Mobile Device Management
- Server Infrastructure Support
- Cisco based Network Infrastructure Support
- Cisco based Unified Communications Infrastructure Support
- SyComplete BASIC, Cisco Smart Care based Support
Customized Managed Services:
SyCom’s Managed Services are customized to meet our customers’ unique needs. Some customers are looking to augment their current IT staff and free up capacity so they can focus on the company’s more pressing business IT needs. Others are looking for a more comprehensive outsourcing model. SyCom’s Managed Services can address both sides of the equation and many combinations in between.