Ensuring Enterprise Compliance with 911 State and Federal Regulations

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It has been more than fifty years since the United States enacted the 911 emergency calling system. The service was envisioned in 1966 to guarantee all Americans access to an ambulance via one national number, with the first call occurring in 1968. Since that time, the 911 system has grown to include all emergency support, including fire and police. The prevalence of cell phones and VOIP calling has caused this program to be updated for mobile lifestyles. It is estimated that there are over 240 million calls for emergency support each year in the United States.

In 2019, the Federal Communications Commission updated its emergency response rules for all multi-line telephone systems (MLTS). These new regulations took effect in February 2020 and are a combination of two new laws. These laws, commonly referred to as Kari’s Law and Ray Baum’s Act, dramatically impact all MLTS system implementations as it relates to 911 calling. SyCom Technologies has communicated with the FCC to confirm that these new rules apply to any systems that are upgraded or patched.

Kari’s Law Requirements:

  • Kari’s Law requires that both 911 and (9)911 work to reach the Public Safety Answering System (PSAP) if (9) is the steering digit for outbound calls
  • Kari’s Law also requires the following notifications be sent, on-site or off-site, for every 911 call:
    • The fact that a 911 call has been placed
    • A valid callback number
    • The information about the caller’s location that the MLTS conveys to the Public Safety Answering Point (PSAP) with the caller to 911

Ray Baum’s Act expands upon the regulations by requiring the following:

  • On-premises, fixed devices associated with an MLTS must provide automated, dispatchable location information with 911 calls
  • On-premises, non-fixed devices associated with an MLTS must provide automated dispatchable location information with 911 calls

Please fill out this form if you have any questions how SyCom Technologies can help ensure your organization is in compliance with 911 State and Federal Regulations.


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