At SyCom, training opportunities occur as often one has the ability to entertain said training. To gain a perspective on this, as I wrote this biography of myself I am attending bleeding edge Physical Security training from the Cisco Connected Safety and Security Business Unit in San Jose, CA. I have also attended seminars/training events in Chicago, Ill. This all has occurred within my first year with the organization. This access to learning, offered both internally and by our business partners, is what allows us (SyCom employee’s) to maintain our competitive advantage and industry expertise.
Delivering on the SyCom Mission
With First-Class Training, this affords our Team members to exude tremendous amounts of confidence with the latest technologies on the market day resulting in a First-Class experience for our customers. Humility in articulating solutions to our customers provides also memorable experience for our customers.
Learning is key to my motivation. Whether it’s new technology, process refinement, or lessons learned; continuous improvement is a motivational goal that I am continuously pursuing. I compound this with being surrounded by equally motivated Team member who challenge me to grow in both technical and non-technical ways daily.
Working and Connecting with Customers
Customers have unique questions or situations on a day to day basis which require unique solutions and responses. I have the opportunity on a daily basis to communicate the solutions to different levels of the customer’s organization, including Technical Engineers all the way up to C-Level decision makers. This provides an immense amount of pleasure because of the positive impact that I am having on our customers and partner’s organization as we connect, build, and fortify our business relationship.
A Day in the Life
Is typically very busy. I pride myself with being a productive contributor across multiple functional areas on a day-to-day basis. One day I could be in customer Pre-Sales engagement’s all day, designing highly available security solutions. The next day I could be presenting new technologies to a group of decision makers spanning our Education Vertical. Or I could be designing, building, and testing demo environments to be leveraged by our customers within our Customer Briefing Center.
Advice: Techie to Techie
The advice I would provide, based on my functional area of work is to understand your customers environment. Listen intently to what your customers say prior to providing a solution. This will allow you to develop customer specific use-cases with backing from technical and non-technical decision makers, resulting in sound and justified solution.
Most Interesting Project:
Day two of employment with SyCom, I was provided an opportunity to engage in pre-sales and proof-of-concept activities for one of SyCom’s largest enterprise customers developing a Physical Security solution. This required fostering major relationships with all of the customer stakeholders and Cisco Business Unit members, while spending late nights developing a competitively challenged Proof of Concept environment to articulate and train this customer on the benefits of this solution. This was to be completed in a very short window using a technology that I had no prior experience with. Though challenging through the competitive presentation process and proposal process, this resulted in a very significant win for SyCom and has given me the confidence to attack any new technology for any customer, no matter the size or complexity, and feel as though I (with the SyCom Team) can develop a not just a “Response with Product” but a “Solution”.
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