Network Operations Center (NOC)
SyCom’s NOC can help organizations use their existing IT resources more efficiently. By offering externally managed mission control and Level 1, 2 & 3 technical assistance with field engineering escalation, SyCom takes the headache out of providing support services. Using the latest monitoring software from Nimsoft, SyCom can deliver proactive support of critical environments and give companies an enterprise-wide dashboard, allowing real-time visibility into critical device status. Each dashboard screen view enables customers to drill down to a specific device or application-alerting probe to quickly identify the root cause of an issue.
