Project Management Office (PMO)
SyCom has the technological expertise and skill to bring your IT implementation to fruition—on time and on budget. With deep project management talent, the PMO is the “glue” between the client, the SyCom account manager and the engineering team.
Over its 15-year history, SyCom has implemented thousands of IT solutions. The industry knowledge and technical know-how SyCom has amassed has enabled it to provide the right solution in partnership with its clients. Using a proven project management methodology, SyCom is able to deliver the best solution with the right business results.
SyCom uses a four-step process to project management:
Discovery
Discovery of requirements is a critical stage in the process. Based on years of knowledge and experience, SyCom is able to ask the questions to ensure that the right solution is delivered to your business. By looking holistically at the business’ IT infrastructure, SyCom is able to ensure that the final solution works in your environment.
A SyCom account manager will bring together all the necessary project management and technical resources needed to work on the project. A workshop is then conducted between SyCom and the business to determine the magnitude and urgency of the project, the business processes and technologies that are already in place, and any financial and environmental considerations.
SyCom has the knowledge and expertise to guide its customers and help them minimize common problems and pitfalls associated with complex IT implementations.
Design
SyCom designs IT solutions and tailors them to fit your environment; whether it’s a fully designed and managed architecture or just a blueprint plan that your in-house IT team can implement—SyCom can deliver.
Once the discovery phase is complete, SyCom outlines a statement of work, which addresses your business scenario and maps out a proposal detailing the level of effort and technology needed to achieve the business goals. In the discovery phase, investigation could include:
- Network Assessment
- Determine Phased Infrastructure Design Approach
- Develop detailed design template
- Develop initial Visio diagrams with LAN infrastructure
In this consultative phase, SyCom works with your business to determine scope of the proposal and refine the plan as necessary, establishing a timeline and cost involved. Once the plan is approved, SyCom’s project coordinators will look at the resources needed and then schedule the implementation.
Pilot
SyCom may recommend a carefully designed pilot to implement the design on a small scale. A pilot lessens any potential impact on your operation and facilitates a quicker full project rollout. A pilot is especially useful when your business is implementing employee-facing technology.
Rollout/Deployment
A solution engineered by SyCom ensures that the entire rollout and deployment is successful. Every step of the way, you can be sure your project is in good hands. At the initial project meeting, a SyCom project manager walks you through the entire process, mapping out what needs to happen and the technical resources being deployed. This usually occurs about one to two weeks in advance to set expectations on how the project will be completed and set any preliminary work expectations.
When the project deployment begins, SyCom engineers will be on site and work in concert with your IT staff to begin the installation. At key milestones in the project, SyCom project managers will update you on progress, to ensure the project is going according to plan and achieving the your business objectives.
Many of SyCom’s customers opt for day-two support and monitoring to ensure the implementation is running smoothly and delivering the aagreed metrics outlined in the design phase. From it's state-of-the-art Network Operations Center (NOC) in Richmond, Va., SyCom can monitor every aspect of the customer’s network, using leading-edge systems such as Nimsoft.
During the project, SyCom deliverables could include:
- Deployment workshop
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Detailed planning meetings:
- Review existing network documentation
- Review Visio diagrams of the existing network infrastructure
- Review switch, router and wireless
- Configurations on the existing network
- Discuss current IP addressing and VLAN assignments (L2 + L3)
- Discuss end point device requirements
- Discuss security requirements
- Discuss potential Voice / Video
- Discuss current network caveats or limitations
- Discuss physical layouts
- Determine wireless strategy
- Evaluate guest network options
- Bill of materials
- Documentation--training materials, written how-tos, and detailed drawings
