Why SyCom for Customer Interaction?
At SyCom, we understand the requirements to turn each customer interaction into a positive experience while balancing the ever-apparent capital and operational expenditures. More and more organizations are transforming their customer interaction centers away from the traditional routing of inbound calls efficiently to customer enhancement centers leveraging collaborative technologies to increase organizations operational efficiency.
Keeping the complete customer experience in mind is critical in designing customer collaboration solutions. Each individual engagement with your organization contributes to a customer’s impression of your business and the sum totals of all of those experiences are critical to customer loyalty and brand advocacy. Whatever your organizational goals, we can customize a plan that transforms your organizations customer collaborative posture effectively and economically independent of vertical.
Our Customer Interaction Solutions:
- Workforce Optimization
- CRM Integration
- Business Intelligence
Whether you are focusing on customer service, customer retention, efficient contact handling, or one of many other customer interaction aspects, SyCom has experience in facilitating outcomes. Our workforce management solutions will allow you to efficiently schedule resources and also assist with compliance activities such as recording and scoring. We also have solutions to assist with handling web and e-mail interactions including social media experience tools.