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Cisco Services - Benefits

Lower your total cost of ownership, protect your network investments, and minimize downtime with:
  • Direct access to highly trained Cisco technical engineers to complement your in-house resources
  • Advance hardware replacement and online resources to minimize downtime and increase productivity
  • Major, minor, or maintenance version OS releases to maximize application technology investments
Help ensure continuous coverage and get added value with a multiyear technical services contract, which can help you improve cash flow and better manage operating expenses with locked-in pricing, discounts and incentives, and financing options.

The Value of Cisco Support

Our interviews and survey data indicate that Cisco's TAC (Technical Assistance Center) is a primary reason that companies choose Cisco network products and services. When customers call in with a priority 1 problem, they can expect to be directed immediately to a high-level Cisco engineer who is an expert in their specific problem rather than being placed in a hold queue for the next available agent.
— Yankee Group Research, "Is Cisco Worth the Premium?" May 2006
Realize the full potential of your network investment with the right type and level of service for your business. Cisco Services for Small and Medium Business are designed to support your network technologies from secure data connectivity to more advanced applications, such as Unified Communications and Wireless.

This portfolio of services includes a range of delivery options that take into consideration your preferences and needs. Service delivery options include responsive, proactive or fully managed service; device- or network-level coverage; 2-hour, 4-hour or Next Business Day (NBD) advance hardware replacement; and offerings that correspond to the importance of your network to your business.

Award Winning Service

J.D. Power & Associates Certified
Cisco, the first global networking company to earn certification under the J.D. Power and Associates Certified Technology Service & Support Program(SM), has been re-certified. This distinction recognizes Cisco for "An Outstanding Customer Service Experience" and the company's global commitment to enabling customer success.

View Cisco's Service-based Awards